FAQ

How do I order?

Find the item, choose Add to basket, then Continue to order. You need a free account with a confirmed email. The shop calls you to confirm.

How do I pay?

You pay the shop directly. After the shop confirms your order, you get an email with its payment details, and a Pay with M-Pesa button if the shop takes M-Pesa prompts. You can also pay cash on pickup or delivery if the shop allows it.

Is the stock shown accurate?

It comes straight from the shop's till, so it's usually up to date, but sales happen all the time. The shop confirms availability when it calls you.

Can I order from several shops at once?

Yes. Your basket can hold items from different shops; each shop gets its own order and calls you separately.

How do I cancel an order?

In My orders, open the order and choose Cancel while it's still waiting for the shop. After the shop confirms, call the shop.

What if the shop doesn't respond?

Orders the shop hasn't confirmed within 48 hours close automatically, and we email you.

How do I return an item?

Contact the shop from My orders. See our Returns and Refund Policy.

How do I sell on DukaFiti?

Create a shop account in the merchant panel, add your items and turn on your store in Settings → Marketplace.